BEST-IN-CLASS Capabilities

Fiserv Education

Take advantage of the scale and innovation Fiserv brings through an education platform designed for the unique and complex federal Direct Loan environment.

Fiserv technology enables a first-class customer experience for borrowers, streamlines the administration of the federal Direct Loan program, and protects data through enhanced cybersecurity capabilities.

KEY FEATURES

Comprehensive functionality

Far-reaching capabilities include real-time payment processing, access to account details, indexing of uploaded documents, repayment plan eligibility determination, retroactive processing and reconciliation.
Accuracy and compliance tools

A rigorous risk management and controls framework, supported by our team of compliance experts, facilitates adherence to all applicable laws and guidelines.
A scalable solution

Horizontal scaling allows incremental capacity to be added without the need for system outages. A subset of our modules can scale vertically, allowing you to take advantage of the massive processing power of specialized hardware.
Industry-leading security

A data-centric strategy and multiple network security implementations combine with advanced analytics, all-encompassing access controls and a continuous assessment, verification, and validation process to form our cybersecurity program.
Account migrations

Our migration methodology ensures customer accounts are migrated cleanly, completely and on a timeline that meets client expectations.